Oracle has released Oracle BPM 12C which includes some new features for case management list below :
- Case as a first class entity whose life cycle is managed by the Case engine
- New! Case relationships support for run time linking of cases as subcases, duplicates, dependents etc. Sub-cases can also be defined at design time.
- Stakeholder model definition – this can be design time as well runtime.
- Case Activities – implementation in dependent activity definitions that define who can perform the activity, if it can be repeated, whether its required and if its manually or automatically initiated.
- Case Data – structured data used by the activities, stakeholders and rules to progress the case. Case Data can be defined as internal or as external.
- New! Milestones with due dates – are used to mark the progression of a case, Milestones can be defined to have due dates. In case a milestone crosses the due date an event is raised.
- Content – Webcenter Content backed content management that allows managing all unstructured content for individual cases. Optionally, CMIS compliant Content Management Systems can be configured in place of Webcenter Content
- Case Rules – Oracle Business Rules authored rules for handling various case events. These rules allow you to control activity availability, case life cycle and mark milestone completions. They can also be used to react to external events as well as case events such as milestone expiration, stakeholder addition, document changes and data modifications.
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